Frequently Asked Questions

Managing a physical security system is a specialized task. By outsourcing, you free up your internal IT team to focus on core business objectives. It's a strategic decision to allocate resources efficiently, ensuring that your security infrastructure is managed by dedicated experts without overburdening your IT staff.

Absolutely not. In fact, it's a sign of a smart, modern IT strategy. Recognizing that physical security systems (like access control, video management systems, and intrusion detection) are unique from typical network infrastructure is key. The most efficient organizations delegate specialized functions to expert partners.

Security and IT departments often have competing priorities, which can lead to friction. A specialized third-party partner like DataStew acts as an expert liaison. We are fluent in the requirements of both security and IT, ensuring clear communication, aligned goals, and smoother project execution.

A physical security system's unique blend of proprietary hardware, specialized software, and critical, real-time functionality makes them different from other IT assets. Proactive maintenance, firmware updates, and troubleshooting require a dedicated skill set that is often outside the scope of general IT support, making these systems perfect for specialized, outsourced management.

Managed IT Services involve the outsourcing of a company’s end-to-end IT management to improve business operations and ensure security. Providers of such services are also called MSPs (Managed Service Providers), offering a range of solutions including user support, network oversight, cloud and server optimization, cybersecurity & threat management, vendor & ISP coordination and strategic IT roadmapping.

Traditional IT services are often reactive, addressing issues as they occur. In contrast, Managed IT Services are proactive AND reactive, with MSPs continuously monitoring and maintaining the client’s IT environment to prevent issues before they happen and actively responding to the needs of company end users.

Yes, MSPs, like DataStew, can facilitate and manage remote work environments, ensuring that employees have secure and efficient access to the necessary resources and systems from any location.

DataStew prides itself upon being a top-tier Managed Services Provider (MSP), rooted in an unwavering dedication to individualized service. With our unique IT Support POD System, each client enjoys the privilege of a dedicated IT team, reachable at a moment’s notice via a direct phone line. Step into a world where personalized support reigns supreme, and your designated IT experts, well-versed in your business’s specific needs, deliver swift and insightful solutions.

Although DataStew has a standard set of objectives to achieve for what we consider to be a “supportable” system, every engagement is different. Part of our service is to work with each client to tailor a plan for their situation. Switching providers can be a stressful and sometimes personal process for some staff members. We do our best to be respectful to all parties involved while still protecting the interest of the client.

DataStew's Managed IT Services are offered on a fixed-fee basis, billed monthly. The fee is calculated according to the client’s staff count, plus an additional fee in unique cases (if a unique case is present, we will clearly spell it out in the proposal.) DataStew’s Managed IT Services are an all-inclusive plan. As each client’s systems and situation are different, there may be some items that are included or excluded on a case-by-case basis. During the assessment and proposal process we will clearly identify if there are exceptions.

DataStew's IT Consulting Projects are scoped and priced on a project by project basis.

DataStew only supports clients under active agreements.