DataStew's signature Concierge IT Services, supported by our proprietary POD System, are the foundation for next-generation Managed IT Services.
Our POD System allows clients to connect directly to their dedicated IT team. Our system blends the familiarity of an in-house IT team with the efficiency and scale offered by an outsourced partner. We believe the increased efficiency plus high-level personalized service will be an irresistible combination for our customers.
DataStew eliminates the common headaches company end users often experience by directly connecting them to their very own dedicated IT support team. Each client is assigned to a specific IT Support POD which is well versed in the client's IT architecture and particular nuances. In this way, each time a client calls in using their own dedicated phone line, they connect with the same IT professionals making the overall solution experience far more efficient and effective.
Traditionally, outsourced IT service providers require their clients to call into a phone tree and then navigate to an account coordinator who ultimately documents their service request. The root issue of such a request isn't always properly captured (i.e. lost in translation) and the end user must also then wait in a queue for the next available IT support tech. Additionally, each time the end user must reengage with this type of "generic" IT resource team (often a different IT support tech each instance), time is wasted having to reexplain the situation to provide the proper context to achieve a solution.
Cisco
Genetec
Dell
Veeam
Microsoft
Meraki Cisco
Axis Communications
Feature/Benefit | Traditional Outsourced IT Company | In-House IT Professional | |
---|---|---|---|
Tech Knows Your System | |||
Direct Access to Your Techs | |||
Quick and Easy | |||
Scalable | |||
Size Based Billing | |||
3 Deep Problem Solving | |||
Seasoned IT Professional | |||
Staff Redundancy | |||
24/7/365 Service | |||
Advanced Client Support System | |||
High Documentation Standards | |||
Complex IT Engineering |
Across most industries, IT remains a common thread. At DataStew, our experience stretches across many sectors, each with its unique challenges and nuances. From the precision-driven world of architecture to the world of real estate and beyond, our expertise has touched and transformed IT landscapes for many complex environments. DataStew thrives on customizing and bringing scalable solutions to your company's needs.