24/7 Tech Support: Each client is paired with a Dedicated IT Team
DataStew's signature Concierge IT Services, supported by our proprietary POD System, are the foundation for next-generation Managed IT Services.
Our POD System allows clients to connect directly to their dedicated IT team. Our system blends the familiarity of an in-house IT team with the efficiency and scale offered by an outsourced partner. We believe the increased efficiency plus high-level personalized service will be an irresistible combination for our customers.
DataStew IT Support POD System
DataStew eliminates the common headaches company end users often experience by directly connecting them to their very own dedicated IT support team. Each client is assigned to a specific IT Support POD which is well versed in the client's IT architecture and particular nuances. In this way, each time a client calls in using their own dedicated phone line, they connect with the same IT professionals making the overall solution experience far more efficient and effective.
Traditional Outsourced IT
Traditionally, outsourced IT service providers require their clients to call into a phone tree and then navigate to an account coordinator who ultimately documents their service request. The root issue of such a request isn't always properly captured (i.e. lost in translation) and the end user must also then wait in a queue for the next available IT support tech. Additionally, each time the end user must reengage with this type of "generic" IT resource team (often a different IT support tech each instance), time is wasted having to reexplain the situation to provide the proper context to achieve a solution.
Managed Services Include
User Support & Device Management
- Direct Team Access: Engage with your dedicated support team instantly
- Device Care: Comprehensive management and support for workstations and laptops
- Mobile Device Assistance: Expert support for iPhone, Android, and iPad devices
- License Oversight: Efficient management of software licenses and compliance
Comprehensive Network Oversight
- Always-On Monitoring: 24/7 surveillance for optimal network performance
- Infrastructure Management: Expert handling of firewalls, switches, routers, and wireless networks
- Endpoint Administration: Systematic management of endpoint devices for optimal security and performance
Cloud & Server Optimization
- Server Solutions: Management of both physical and virtual servers for peak performance
- Digital Identity & File Management: Streamlined email, file sharing, and identity management services
- Data Protection: Robust backup and disaster recovery management to safeguard your critical data
- System Enhancement: Proactive optimization for efficient and agile operations
- Cloud Platforms: Expertise in Microsoft 365, Azure, Amazon AWS, VMWare, Hyper-V, and Google Cloud for seamless integration
Cybersecurity & Threat Mitigation
- Security Surveillance: 24/7 monitoring to identify and counteract cyber threats
- Awareness Empowerment: Training programs to enhance cybersecurity awareness
- Phishing Defense: Tailored campaigns to identify and mitigate phishing threats
Vendor & ISP Coordination
- ISP Management: Streamlined interactions and management of internet service providers
- Vendor Liaison: Acting as your technical intermediary for third-party application vendors
Strategic IT Roadmapping
- Planning Sessions: Collaborative strategy and planning meetings for informed decision-making
- Roadmap Development: Crafting strategic roadmaps aligned with business objectives
- Automated Insights: Reporting tools for real-time data and analytics
- Asset Oversight: Efficient inventory management for optimal resource allocation
Our Technology Partnerships
Cisco
Genetec
Dell
Veeam
Microsoft
Meraki Cisco
Axis Communications
The Best Solution
| Feature/Benefit | Traditional Outsourced IT Company |  | In-House IT Professional |
|---|---|---|---|
| Tech Knows Your System |  | | |
| Direct Access to Your Techs | | | |
| Quick and Easy | | | |
| Scalable | | | |
| Size Based Billing | | | |
| 3 Deep Problem Solving | | | |
| Seasoned IT Professional | | | |
| Staff Redundancy | | | |
| 24/7/365 Service | | | |
| Advanced Client Support System | | ||
| High Documentation Standards | | ||
| Complex IT Engineering | | |
We Serve a Wide Variety of Industries
Across most industries, IT remains a common thread. At DataStew, our experience stretches across many sectors, each with its unique challenges and nuances. From the precision-driven world of architecture to the world of real estate and beyond, our expertise has touched and transformed IT landscapes for many complex environments. DataStew thrives on customizing and bringing scalable solutions to your company's needs.
Datastew has been an outstanding partner in our IT infrastructure projects and helped us keep up with the ever-changing cyber security environment. Datastew was able to deliver a customized solution that we were able to build upon throughout the years. Chris also provided exceptional customer service 24/7!
DataStew has served the Port through a variety of complex projects including a multi-million dollar joint development with the City of Oakland. If you have complex technology projects that require high attention to detail, I would not hesitate to recommend DataStew.
Over the last several years University of California, Irvine has been building upon its security infrastructure and DataStew has been an integral part of that upgrade. They assisted in the development of a 450+ terabyte security camera storage array that will lead us into the future. DataStew’s professionalism and attention to detail was paramount in that contract, current contracts, and I’m sure future contracts.
For over a decade, I’ve relied upon DataStew to support my projects with their big-picture thinking and attention to detail. DataStew has been very responsive and able to communicate difficult concepts to reach solutions that best fit the client’s needs.
